Field Officer (Relationship, Collection & Recovery) - Bandung

Join BCA Finance as a Field Officer (Relationship, Collection & Recovery) in Bandung and play a pivotal role in maintaining strong customer relationships while ensuring timely recoveries. This position offers a unique opportunity to develop your skills in financial recovery and customer service, while working in a dynamic and fast-paced environment.

As a Field Officer, you will be the primary point of contact for customers, providing exceptional service and support. You will also be responsible for ensuring that all financial obligations are met and recovered in a timely manner. With your strong communication skills and ability to build rapport, you will be able to effectively manage customer relationships and drive recovery rates.

📋 Tanggung Jawab Pekerjaan

• Build and maintain strong relationships with customers to ensure their satisfaction and loyalty.
• Conduct regular visits to customer locations to assess their financial needs and provide appropriate solutions.
• Monitor and track customer accounts to ensure timely payments and recoveries.
• Collaborate with the collections team to resolve any outstanding debts and ensure full recovery.
• Provide exceptional customer service by addressing inquiries and concerns in a timely and professional manner.
• Utilize CRM software to manage customer interactions and track progress.
• Stay updated on industry trends and best practices to continuously improve recovery processes.
• Report on recovery metrics and provide recommendations for improvement.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 2 years of experience in financial recovery, collections, or customer service.
• Strong communication and interpersonal skills.
• Ability to work independently and manage multiple tasks.
• Proficiency in using Microsoft Office Suite (Excel, Word) and CRM software.
• Valid driver's license and reliable transportation.
• Familiarity with Indonesian banking regulations and financial products.
• Ability to work in a fast-paced and demanding environment.

🛠️ Keahlian

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