IT Order Management & Fulfillment Specialist

Join Infomedia Nusantara as an IT Order Management & Fulfillment Specialist and play a pivotal role in ensuring seamless billing and service delivery for Telkomsel. This contract position offers a dynamic environment where you will monitor, track, and optimize order management and fulfillment processes, leveraging your expertise in IT systems and service delivery.

Based in Kebayoran Lama, Jakarta Raya, you will work closely with cross-functional teams to enhance operational efficiency and customer satisfaction. This role is perfect for a professional seeking to contribute to a leading telecom company while gaining valuable experience in IT order management and fulfillment.

📋 Tanggung Jawab Pekerjaan

• Monitor and track order management and fulfillment processes using IT systems such as SAP, Oracle, or similar platforms.
• Analyze data to identify bottlenecks and inefficiencies in the order management and fulfillment workflow.
• Optimize processes to improve service delivery and customer satisfaction.
• Collaborate with cross-functional teams to ensure smooth integration of order management and fulfillment activities.
• Provide technical support and troubleshooting for order management and fulfillment systems.
• Ensure compliance with industry standards and regulations related to order management and fulfillment.
• Participate in continuous improvement initiatives to enhance operational efficiency.
• Stay updated with the latest trends and technologies in IT order management and fulfillment.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum 3 years of experience in IT order management and fulfillment, preferably in the telecom industry.
• Strong understanding of IT systems and service delivery processes.
• Proficiency in using SAP, Oracle, or similar order management and fulfillment systems.
• Excellent analytical and problem-solving skills.
• Strong communication and teamwork skills.
• Ability to work in a fast-paced and dynamic environment.
• Certification in ITIL or similar frameworks is a plus.

🛠️ Keahlian

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